1. GENERAL

1.1 Introduction and Acceptance

  • LUXELOOMS LIFESTYLE manages and operates www.rajasvisilks.com under the brand name Rajasvi Silks (collectively referred to as the “Website”), where you can place orders to purchase sarees and other clothing Products and/or Services. The terms “Rajasvi Silks,” “we,” “us” or “our” refer to LUXELOOMS LIFESTYLE.

  • This disclaimer (“Disclaimer”) shall be read together with the Terms and Conditions (accessible via a link on the Website) regarding all Products and/or Services purchased on the Website.

  • By agreeing to use the Website and/or purchasing Products and/or Services on the Website, you agree to be bound by the terms of this Policy without modification.

  • We encourage you to read and understand the terms of this Policy every time you visit the Website. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Website.

2. INFORMATION ACCURACY AND THIRD-PARTY LINKS

2.1 Accuracy of Information

  • Rajasvi Silks strives to provide accurate and up-to-date information on its website.

  • However, we do not warrant the completeness, accuracy, or reliability of any information displayed.

  • The content is provided for general information purposes only and should not be relied upon for making business or legal decisions.

2.2 Third-Party Links

  • The website may contain links to third-party websites.

  • These links are provided for your convenience, and Rajasvi Silks does not endorse or control the content of these external websites.

  • We are not responsible for the content, privacy policies, or practices of third-party sites.

3. LIMITATION OF LIABILITY AND SECURITY

3.1 Limitation of Liability

  • Rajasvi Silks will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use the website.

  • his includes, but is not limited to, any errors or omissions in the content, loss of data, loss of profits, or any other loss or damage.

  • Any grievances related to non-returnable products will be adhered to as per the return policy of the Company.

3.2 Security and Financial Leakages

  • While we take reasonable measures to protect the security of the website, we cannot guarantee that it is completely secure from unauthorized access, disclosure, alteration, or destruction.

  • The Company DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number either through Calls/SMS/WhatsApp/Surveys/Mail/Links or any other means.

  • Grievances where customers have shared their details with unauthorized persons leading to financial leaks are not covered by this policy (e.g., scam webpages, numbers, callers, etc.).

  • Please report such suspicious activities to info@rajasvisilks.com.

3.3 Payment and Resolution Delays

  • The Company relies on its retail and payment partners for transaction processing.

  • Thus, in rare cases, you might see a delay in resolution due to reasons beyond our control once we pass the investigation to them.

  • However, please be rest assured that we will try our best not to exceed resolution timelines.

4. CHANGES AND CUSTOMER SUPPORT

4.1 Changes to Disclaimer Policy

  • The Company will review the policy and modify/amend the policy, in line with regulatory guidelines and other applicable laws, to suit the business at any time without prior notice.

  • We encourage you to review this policy periodically for any changes.

4.2 The Grievance Redressal Cell

  • The Grievance Redressal Cell working window is Monday to Friday (10:00 a.m. to 6:00 p.m.).

  • 26th January, 15th August, 2nd October, and major festivals in India will be considered as non-business days.

CUSTOMER SUPPORT / GRIEVANCE REDRESSAL

You may direct any queries or concerns relating to the Terms of Use, policies, or product complaints to our customer support team. We will acknowledge the receipt of any consumer complaint within forty-eight hours and endeavour to redress the complaint within one month from the date of receipt.

Contact Details:

E-mail ID: info@rajasvisilks.com

Contact No: 7447549035