Welcome to www.rajasvisilks.com, operated by LUXLOOMS LIFESTYLE (“we,” “us,” or “our”). These Terms of Use govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use our website.

1. User Agreement

  • Age Requirement: You must be of legal age to use our website and services.
  • Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • User Conduct: You agree not to engage in any illegal, fraudulent, or abusive activities while using our website.This includes, but is not limited to:
    • Spamming
    • Hacking
    • Transmitting any unlawful or harmful material

2. Product Information and Saree Specifications

  • We are committed to full compliance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, of India.
2.1 Accuracy Disclaimer and Product Presentation
  • We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee the absolute accuracy or completeness of such information.
  • Color and Visuals: Product images on our website are for representation purposes only. The actual color of the saree may vary slightly due to photographic lighting, camera settings, or differences in screen display resolutions. Color differences and variations in material texture or feel will generally not be considered as a defect or damage.
  • Handcrafted Irregularities:For Handloom, Handwoven, Handcrafted, or Hand-painted sarees, minor irregularities such as weaving inconsistencies, color variations, or design spread are inherent to the nature of the product and its craftsmanship. These will not be considered a defect or damage, and no return, refund, or exchange request will be entertained on this basis.
  • Measurements and Dimensions: All measurements provided (such as length and width) are approximate and subject to slight variations typical of textile and weaving processes.
2.2 Product Details and Care
  • The descriptions, images, and other content pertaining to the sarees on our platform are intended to correspond directly with the appearance, nature, quality, and features of the product.
  • Reading Product Details: Customers are strongly advised to read the full product descriptions and fabric details carefully before placing an order to understand the material, cultural origin, and features of the saree.
  • Care Instructions:Care instructions such as dry clean only or handwash are provided with each product and must be strictly followed. Damage resulting from improper care will not be eligible for return or refund.

3. Ordering and Payment

  • 3.1 Order Process: By placing an order through our website, you agree to provide accurate and complete information necessary for order processing, including a complete postal address with the correct PIN CODE to ensure timely delivery.
3.2 Payment and Charges
  • We accept payments only through legally accepted payment methods.
  • Pricing: You agree to pay all charges incurred by you or any user of your account at the prices in effect at the time such charges are incurred. Prices displayed for Indian customers are inclusive of all applicable taxes and duties, including Goods and Services Tax (GST).
  • Maximum Retail Price (MRP): All packaged goods shall bear a label declaring the Maximum Retail Price (MRP), inclusive of all applicable taxes, in compliance with the Legal Metrology (Packaged Commodities) Rules, 2011.
  • Cash on Delivery (COD): Cash on Delivery (COD) may be offered as a payment option and may be subject to a nominal, non-refundable COD handling fee. The Seller reserves the right to activate or deactivate the COD facility at its discretion.
3.3 Cancellation Policy
  • A liberal cancellation policy is followed by the Company.
  • Cancellation Window: Cancellations will be considered only if the request is made immediately after placing the order, typically within 24 hours and following the terms from cancellation policy. Visit cancellation policy at Returns & Refund Policy Customers are advised to review the detailed cancellation policy available on our website.
  • Non-Cancellable Orders: Cancellation requests may not be entertained if the order has already been communicated to vendors or if shipping has been initiated. Orders involving customization (such as fall & pico work or blouse stitching) are made-to-order and cannot be cancelled once processing has begun.
  • Unilateral Cancellation:
    Cancellation requests may not be entertained if the order has been communicated to vendors or shipping has already been initiated. Orders with Customization (e.g., fall & pico, blouse stitching) are considered made-to-order and cannot be cancelled once processing has begun.

4. Shipping and Delivery

  • Shipping Methods We ship all domestic orders through reputed courier agencies.
  • Shipping Charges: Shipping charges will be displayed during the checkout process. Free shipping may be offered for orders above a specified value. A fee may apply for COD orders.
  • Processing Time: Orders are typically processed and dispatched within 1-3 business days.
  • Delivery Time and Address Delivery time is an estimate and is subject to factors beyond our control.
  • Domestic Delivery: Domestic orders generally take about 7-8 days for delivery from the date of dispatch and 15 days for finished goods.
  • Delivery Attempts: If you are unavailable during delivery, our courier partner will typically make two more attempts. After multiple failed attempts, the order will be returned to us, and any extra cost for re-delivery shall be claimed from you.
  • Address Changes: Address alteration requests may only be accommodated within 24 hours of placing the order, provided the order has not been shipped. Orders cannot be redirected to a different address once dispatched.
  • International Shipping (If applicable) International customers are liable to pay all import duties, custom duty, local Sales/VAT taxes, and any other taxes levied by the country of residence.

5. Returns, Exchanges, and Refunds

The policy is governed by the principles of the Consumer Protection Act, 2019, ensuring the right to return defective or non-conforming items.

  • Return Eligibility A return or exchange request must be placed within a specific window, such as 24 hours from the time of order delivery, via your account portal or by contacting customer support.
  • Eligible Conditions: Returns/Exchanges are accepted primarily in the case of a manufacturing defect, receipt of a damaged product in transit, or dispatch of an incorrect item. Following the Return and Refund Policy. Visit Return and Refund Policy at www/rajasvisilks.com/returns-and-refund-policy/
  • Condition of Return: The item must be returned unused, unwashed, and in its original condition. It must not have any stain, sweat, or body odour on it. All original packaging, tags, labels, and accessories must be intact and unaltered.
  • Non-Returnable Items: Returns, exchanges, or refunds will NOT be entertained for:
  1. Products that have been customized (e.g., fall & pico stitching, blouse stitching, or any custom alterations).
  2. Products purchased on any discount, offer, or sale.
  3. International shipments.
  4. Returns based on customer liking or disliking or perceived difference in color/texture (refer to Clause 2.1.1 and 2.1.2).
  5. Any item where the blouse piece has been removed, cut, or altered.
  • Refund Process Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
    • Refund Mode: If approved, the refund will be processed to the original payment method.
    • Timeline: Refunds typically take 5-10 business days to be credited to the end customer from the date the returned product is received and processed by us.
    • Shipping Costs: Original shipping charges are generally non-refundable. If the return is due to our mistake (defect/wrong item), we will cover the return shipping cost.

6. Privacy Policy

We collect and use personal information as outlined in our Privacy Policy.

  • Access: The Privacy Policy is accessible at https://rajasvisilks.com/privacy-policy.
  • Data Protection: We adhere to data protection regulations, including the Digital Personal Data Protection Act, 2023, concerning the collection and safeguarding of personal information.

7. Intellectual Property

  • Ownership All content and materials on our website, including trademarks, logos, images, saree designs, and creative works, are owned or licensed by us and are protected by intellectual property laws.
  • Use Restrictions You may not use, reproduce, or distribute any content from our website without our prior written consent.

8. Disclaimers

  • No Warranties We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of the information on our website.
  • 8.1.1 Disclaimer Page: A full Disclaimer is accessible at https://rajasvisilks.com/disclaimer-policy.
  • Limitation of Liability We are not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or products.

9. Governing Law and Jurisdiction

  • Governing Law These Terms of Use shall be governed by and construed in accordance with the laws of India.
  • Jurisdiction and Dispute Resolution Any disputes arising under these terms shall be resolved exclusively in the courts of Pune Jurisdiction. We shall establish an adequate grievance redressal mechanism and appoint a grievance officer for consumer complaints.

10. Changes to Terms

  • Updates We reserve the right to update these Terms of Use at any time without prior notice. By continuing to use our website after such changes, you agree to be bound by the updated terms.

CUSTOMER SUPPORT / GRIEVANCE REDRESSAL

You may direct any queries or concerns relating to the Terms of Use, policies, or product complaints to our customer support team. We will acknowledge the receipt of any consumer complaint within forty-eight hours and endeavour to redress the complaint within one month from the date of receipt.

Contact Details:

E-mail ID: info@rajasvisilks.com

Contact No: 7447549035